Customer Service Representative (CSR)

Advanced Coatings Technologies
Calgary, Alberta

Join Our Team

Advanced Coatings Technologies is looking for a motivated and customer-focused Customer Service Representative (CSR) to join our growing team. If you enjoy helping customers, thrive in a fast-paced environment, and have an interest in the automotive refinishing or collision repair industry, we’d love to hear from you.

About the Role

As a CSR, you will be the first point of contact for customers, providing excellent service while supporting daily sales and operations. You’ll work closely with body shops, technicians, and internal staff to ensure orders are processed accurately and efficiently.

Key Responsibilities

Greet and assist walk-in, phone, and email customers professionally
Process customer orders, quotes, and invoices accurately
Provide product information and recommend suitable coatings, tools, and supplies
Coordinate with warehouse and delivery teams to fulfill customer needs
Resolve customer concerns promptly and professionally
Maintain organized customer records and order history
Support sales initiatives and promote company products/services
Keep the front counter and customer service area organized and welcoming

Qualifications

Previous customer service or CSR experience preferred
Experience in automotive, collision repair, paint, or industrial supply industry is an asset
Strong communication and interpersonal skills
Excellent organization and multitasking abilities
Comfortable using computers, POS systems, and order entry software
Positive attitude and team-first mindset
Reliable, punctual, and eager to learn

What We Offer

Competitive compensation
Supportive team environment
Opportunities for growth and advancement
Industry training and product knowledge development
Stable full-time position with a respected local company

Pay: $19.00-$23.00 per hour

Benefits:

Casual dress
Dental care
Vision care

Work Location: In person

Advanced Coatings Technologies

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