The Opportunity
The IT Support Associate is an entry-level role responsible for providing foundational technical support and assisting with IT systems, user accounts, and vendor coordination. This position focuses on building core technical and operational skills while delivering reliable, high-quality end-user support.

Working under the guidance of senior team members, the IT Support Associate follows established processes, supports day-to-day technology needs, and escalates complex issues as appropriate. Success in this role requires strong attention to detail, a customer-first mindset, and a willingness to learn and grow in both technical support and IT operations.

Our Unique Benefits
We are intentional about enriching our employment experiences through a unique blend of benefit offerings that include:

Robust health insurance options with competitive employer contributions.
401k retirement plan with a generous employer match of up to 7.5%.
Paid time off programs including vacation time, sick time, and paid holidays.
Training reimbursement programs.
Discounted memberships to MVP Sportsplex.

What You'll Do

Technical Support & System Administration

Provide basic desktop and device support for Windows and Mac systems, including setup, configuration, and troubleshooting
Assist with deployment and support of mobile devices (smartphones, tablets) and mobile device management tools
Support user account setup and maintenance (e.g., email, Microsoft 365, Google Workspace) under guidance
Assist with software installation, updates, and access requests
Provide support for videoconferencing platforms (Zoom, Teams) and basic A/V systems
Troubleshoot common issues with peripherals such as printers and scanners
Follow established troubleshooting procedures and escalate complex or unfamiliar issues
Assist with onboarding support and basic user training on technology tools
Maintain accurate documentation of support activities, systems, and processes

Customer Service & Operations

Deliver professional, responsive, and service-oriented support to users
Respond to support requests and incidents in a timely manner
Communicate clearly with users while setting appropriate expectations
Manage assigned tasks and priorities with attention to detail
Follow team processes, workflows, and service standards
Support team initiatives, projects, and operational tasks as needed
Participate in on-call or after-hours support rotation as required

Technology Account & Service Support

Assist with creating, updating, and tracking technology accounts and services
Support basic review of service plans (e.g., internet, cellular, streaming) and document findings
Help track usage, billing information, and account details
Assist in identifying issues or discrepancies and escalate to senior team members
Maintain secure handling of account credentials and documentation

Vendor Coordination Support

Assist with scheduling vendor appointments, installations, and service requests
Support communication with vendors for basic coordination tasks
Help maintain records of vendor interactions, services, and account details
Collaborate with internal stakeholders (e.g., Accounting, property staff) as directed

What You'll Bring

Associate’s degree in Information Technology, Business, or related field preferred (or equivalent training), Bachelor’s degree preferred.
0–2 years of experience in IT support, help desk, or a related role, dependent on education and training.
Experience with vendor coordination, contracts and service accounts preferred.
Technical Skills:
- Basic troubleshooting skills for Windows and Mac systems
- Familiarity with Microsoft 365, Google Workspace, and common productivity tools
- Exposure to mobile devices and basic device support
- Familiarity with videoconferencing tools and standard office technology
- Basic understanding of IT services such as internet and cellular is a plus

Strong problem-solving and organizational skills
Clear and professional communication with both technical and non-technical users
Ability to follow processes and work effectively under guidance
Strong attention to detail and commitment to accuracy
Ability to manage multiple tasks and priorities
High level of professionalism and discretion
Willingness to work flexible hours, including evenings or weekends as needed
Ability to participate in an on-call support rotation
Willingness to travel occasionally (regional or as needed)
Commitment to continuous learning and professional development
Customer-first mindset with a focus on delivering high-quality service

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RDV Corporation/RDV Staffing

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IT Support Associate