At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.
Associate Director, Reliability (MRE)
As the Associate Director, Reliability (MRE), you will oversee the team of reliability engineers, the reliability planner/scheduler, CMMS systems, Quality Engineering, and industrial SMEs in refrigeration, kitchen equipment, and other critical utilities. You'll also take direct ownership of all life-cycle maintenance projects across US sites — including utility expansion/modification, new equipment installation (in coordination with engineering), and refrigeration system projects. You'll lead hands-on, engaging, motivating, and coaching your team members directly. Partnering with M&RE senior leadership, you'll define, develop, and deliver the facilities maintenance roadmap and set the standard for operational efficiency at your fulfillment center.
You will…
- Oversee MRE-related projects, including facilities maintenance across electrical, refrigeration, building, and grounds
- Asset Performance: Implement Reliability-Centered Maintenance (RCM), root cause analysis (RCA), and failure mode and effects analysis (FMEA) to reduce downtime.
- Motivate, engage, coach, and inspire a team of specialists — building a positive team dynamic that encourages feedback and drives change from within
- Manage outside vendors and facilitate planned and unplanned Life cycle repairs/replacements
- Ensure maintenance regulations are followed
- Maintain a current list of contractors to ensure emergency repairs are handled promptly
- Identify problems and brainstorm improvement ideas for the fulfillment center/s
You are…
- Customer Centric: You're passionate about delivering on commitments to your customers
- Bold: You have passion and grit; you're not afraid to give feedback to your team and your manager
- Agile: You roll with the punches, adapt quickly to change, and deliver results in a fast-paced, autonomous environment
- Decisive: You know when making a decision is as important as the time it takes to make it
- Problem-solver: You know there's no one-size-fits-all approach; you think outside the box and enjoy deep-diving issues to find solutions
You have…
- 10+ years' experience managing facilities maintenance/operations and reliability within the Food/Beverage/Perishables/Distribution industry
- Bachelor's degree is preferred, in Mechanical, Electrical, or another related engineering field
- Interested in spending most of your time on the shop floor, working directly with all levels of staff
- High level of integrity and ethics with excellent follow-through
- Excitement for working in a start-up environment with high ambiguity and change
- Effective communication skills across employees, direct reports, cross-functional teams, and senior leadership
- Well-versed in OSHA regulations and compliance; OSHA certification a plus
- Exposure to mechanical, electrical, automation, and refrigeration systems
- Ability to read and interpret blueprints, manuals, and schematics
- Comfortable working in cold environments (some areas as low as 0°F)
- Flexibility to work weekends, holidays, and/or nights
You’ll get…
- Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
- Generous PTO and flexible attendance policy
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
- Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
- Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain
This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.
Texas Pay Range
$103,950—$126,000 USD
Newark, NJ Pay Range
$119,700—$145,000 USD
This position is also eligible for the HelloFresh equity plan.
About HelloFresh
We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.
We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.
To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.
HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:
- Europe: EUaccommodations@hellofresh.com
- APAC: APACaccommodations@hellofresh.com
- United States: USCandidateAccommodations@hellofresh.com
- Canada: CAaccommodations@hellofresh.com
