We’ve moved — and we’re growing! Cavalcade Auto Acceptance is now located at 625 77 Ave SE #7, right across from the Calgary Farmer’s Market South! We’re looking for a Collections Specialist to join our expanding team!

The Wood Automotive Group team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 8 dealerships, a collision repair centre and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people. If you’ve got what it takes to be a natural leader, trainer and coach with a proven track record in the automotive industry than this is your opportunity to join us.

About the role:

The Collections Specialist will have the overall responsibilities for the collection of all accounts receivables, monitor customer accounts, approve or decline credit orders, and provide timely and effective resolutions to escalated billing and collection issues with an emphasis on customer service. The Collections Specialist will act as the first port of call for internal and external contacts regarding basic queries to clarify facts, achieve cash collection targets and exchange information.

Duties and Responsibilities (but not limited to):

Checking accounts in arrears to ensure appropriate actions are taken
Contact customers via phone, email, and written communication regarding account balances
Monitor progress of payment
Maintain accurate and up-to-date account notes and records
Coordination of activity between our sales team and our outsourced collections team
Ensure compliance with company policies and applicable regulations
Maintain professionalism and empathy in all customer interactions

Requirements:

Previous experience in collections and customer service, preferred
Knowledge of collection techniques
Strong communication and negotiation skills
Strong organizational skills and attention to detail
Strong problem solving skills

Some of the rewards of joining our team:

Exceptional benefits package
Pension Plan with employer contributions – free money!
Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
Corporate rates at YMCA and Goodlife Fitness
Group social events and company perks.

Our unique culture:

Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For nearly 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as: the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Rogers Charity Classic.

We thank all candidates for their interest. Only those selected for interviews will be contacted.

Cavalcade Auto Acceptance

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Collection Specialist